How can we help?

You can submit meter readings online via your customer portal. Alternatively, you can provide readings to your account manager or contact customer support via phone or email. Remember to submit your readings regularly to ensure accurate billing.

For electricity outages, contact your local electricity distribution network operator. For gas emergencies, call your gas transporter. These contacts are found on your latest energy bill. TruEnergy can help guide you, but direct issues like faults should be handled by your energy network.

To update your personal or business information (such as address or contact details), simply log into your customer portal and navigate to the account management section. If you require assistance, your account manager can help.

If you notice discrepancies in your bill, contact TruEnergy’s customer support immediately. Our team will investigate and provide a solution to rectify any issues. Make sure to have your recent bill and meter readings ready for reference.

Payments can be made through the online portal using direct debit, credit, or debit card. You can also set up a regular direct debit to ensure bills are paid on time. For any payment queries, contact our billing team.

For faults with your electricity or gas supply, contact the emergency numbers provided by your network provider. Electricity and gas suppliers typically have a separate fault line, listed on your contract or bill. TruEnergy can assist in liaising with the network but does not directly manage outages.

To discuss switching energy plans, contact your account manager or customer service team. We will assess your current usage and help you choose the best plan tailored to your needs, ensuring you receive the most competitive rates available.

Smart meters provide real-time energy usage data, ensuring accurate billing by eliminating estimated readings. They help you monitor consumption patterns, enabling better energy management and cost savings. Contact TruEnergy to install a smart meter if you haven't already.

If you're relocating, notify TruEnergy as early as possible. We will help transfer your service or set up energy solutions at your new address. You can also manage these changes through your customer portal.

TruEnergy offers consolidated billing for property portfolios, making it easier to manage energy usage across multiple sites. We provide customized solutions to help reduce costs and streamline billing, ensuring efficiency for landlords and facility managers.