Debt Solutions,
Simply Handled.

Support when you need it most.

Managing energy costs can be overwhelming, but at Tru, we’re here to help. Whether you’re a household navigating financial pressures or a business working through challenging times, we can direct you to the right place to help ease your energy debt.

Here at Truenergy, we are committed to providing compassionate and practical support to help you take control of your energy costs.

Whether you're a domestic or business customer, our dedicated team is here to guide you through the process, offering tailored advice and solutions to ease the burden. From repayment plans to expert guidance, we’ll point you in the right direction and ensure you feel supported every step of the way.

Helpful contacts for domestic customers

1.

National Debt Line

Struggling with debt?
The National Debt Line offers free, confidential advice to help you regain control of your finances. Call their dedicated team Monday to Friday, 9 am to 8 pm, at 0808 808 4000 for expert support.

2.

Money Advice Service

Your guide to managing money.
The Money Advice Service provides free and impartial advice for all money-related challenges. Reach out to their team at 0800 138 7777 to get started on a path toward financial stability.

3.

StepChange & CAP

Tailored support for your needs.
StepChange Debt Charity and Christians Against Poverty (CAP) offer free, compassionate services. Contact StepChange at 0800 138 1111, or CAP for personalised help, no matter your beliefs.

Fuel Payments, Seamlessly Managed.

Fuel Direct.

If you’re having difficulty managing your energy bills and are eligible for certain benefits, there’s an option to have payments taken directly from your benefits with a system called Fuel Direct.

If you are eligible, the Department for Work and Pensions (DWP) can arrange for a fixed amount to be deducted from your benefit payments each month and paid directly to Truenergy. This monthly deduction will go towards settling your outstanding energy debt as well as covering your ongoing energy usage.

However, it’s important to consider that this scheme should only be used as a last resort when no other options are available to clear your energy debt. Exploring alternative solutions first may help you manage your payments more effectively.

It’s a good idea to reach out to us first so we can go over all the payment options available to you. If we determine that Fuel Direct is the right choice, we’ll provide you with the necessary information. After that, you’ll need to apply directly to the Department for Work and Pensions to set up deductions from your benefits.

Business Debt Help

Running a business comes with its share of financial hurdles, and at TruEnergy, we're here to help you navigate them. Whether it’s addressing overdue bills or improving cash flow, we’re dedicated to offering practical support and pointing you toward trusted resources. For expert, confidential advice tailored to businesses and the self-employed, we recommend reaching out to Business Debtline —a free service designed to help you take control and plan for a more stable future.

Business Debt FAQ's

  • What is Business Debtline, and how can it help my business?

    Business Debtline is a free, confidential service designed to provide independent advice to businesses and self-employed individuals struggling with debt. Their advisors can help you assess your financial situation, understand your rights, and create a plan to manage your debts.

  • How do I know if my business needs debt support?

    If you’re struggling to pay your bills, experiencing cash flow problems, or facing creditor pressure, it might be time to seek advice. Business Debtline can help you review your finances and explore solutions tailored to your business.

  • What types of businesses can access support from Business Debtline?

    Business Debtline is available to all types of businesses, including sole traders, partnerships, and limited companies, as well as self-employed individuals. Their advice is tailored to your specific circumstances.

  • What kind of support does Business Debtline provide?

    They can help you understand your financial position, prioritise debts, negotiate with creditors, and develop a repayment plan. They also offer guidance on insolvency options if required.

  • Can Business Debtline help me with HMRC debts?

    Yes, Business Debtline can advise you on managing tax-related debts, including VAT, PAYE, and self-assessment tax, and help you negotiate repayment terms with HMRC.

  • How can I contact Business Debtline?

    You can contact them through their website at businessdebtline.org or by phone for free and confidential advice. Their advisors are available Monday to Friday.

  • What should I do if I can’t pay my energy bills?

    If you're struggling to pay your energy bills, contact us to discuss your situation. We can explore repayment plans or other solutions and direct you to Business Debtline for additional advice.

  • Can Business Debtline help me avoid bankruptcy?

    Yes, Business Debtline can provide advice on alternative options to bankruptcy, such as individual voluntary arrangements (IVAs) or debt management plans, helping you find the best solution for your circumstances.

  • How can I improve my business’s financial health in the long term?

    In addition to debt support, Business Debtline can provide guidance on budgeting, cash flow management, and financial planning to help you regain stability and avoid future financial difficulties.

  • Is the advice from Business Debtline really free?

    Yes, their services are completely free, confidential, and impartial, ensuring you receive the support you need without any additional financial burden.

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