Warm Home discount scheme.

Helping manage your winter bills.

At TruEnergy, we’re proud to support the Warm Home Discount scheme, a government initiative providing a £150 credit towards energy bills for those who need it most.

What is the Warm Home Discount (WHD)?

The Warm Home Discount helps qualifying customers in England, Wales, and Scotland to cover their winter energy costs. If eligible, you will receive a £150 rebate applied to your electricity bill by 31st March 2025.

1.

Core Group 1

You qualify if your energy supplier is part of the scheme and you or your partner were receiving Pension Credit Guarantee Credit on 11th August 2024.

2.

Core group 2

You qualify for the WHD if your supplier is part of the scheme, you or your partner were receiving a means-tested benefit and your home has been identified as high-cost to heat.

3.

For Scotland

There is a separate scheme for Scotland. Eligibility is determined through either Core Group or Broader Group criteria. Check your eligibility by completing out our quick form here.

How does WHD work?

If you don’t receive a letter but believe you qualify, you can visit gov.uk or call the helpline at 0800 030 9322 for further assistance.

Eligible customers will receive a letter explaining their eligibility for the Warm Home Discount. If the letter advises you to confirm eligibility, you must contact the helpline by the date specified. Once confirmed, your supplier will apply the £150 rebate directly to your electricity account.

General FAQ's

  • What if I switch suppliers?

    The rebate will be applied by the supplier providing your electricity on the qualifying date (11th August 2024).

  • I’m on a prepayment meter – how will I receive the rebate?

    If you have a prepayment meter, TruEnergy will apply the rebate as a credit note to your meter remotely. We will notify you of how the credit has been split between your energy accounts.

  • Will I lose the rebate if I don’t use it quickly enough?

    No. Any unused credit will roll over to the next billing period until the full £150 has been used.

  • Can two people in one household get the discount?

    No. The rebate is limited to one discount per electricity bill.

  • What if my landlord pays the bill?

    You must be named on the electricity bill to qualify. If you’re not named, speak to your landlord to explore options.

  • What happens if I didn’t get the rebate last year?

    Last year’s scheme is now closed. If eligible, you must meet this year’s criteria and ensure your supplier is participating.

  • How do I check my eligibility online?

    The online eligibility checker will be available from 14th October 2024 on gov.uk.

  • I think I qualify but didn’t receive a letter. What do I do?

    Visit gov.uk or contact the helpline at 0800 030 9322 for assistance.

Need more help?

If you have questions or need further support, contact us.

Telephone

0203 637 8137
Speak with your dedicated account manager.

Email

info@truenergy.co.uk
Contact our support team via email.

TruEnergy
Gable House, 239 Regents Park Road, London N3 3LF

Address

Trunews