Accountability, excellence, and fairness guaranteed.
TruGuarantee
We are committed to meeting Ofgem's Guaranteed Standards of Performance, which set clear expectations for the quality and timeliness of our services.
These standards ensure that customers receive reliable and fair treatment, with compensation provided when specific benchmarks are not met. For transparency, we maintain a detailed record of each standard-related event and upload the documentation for review, ensuring full compliance with Ofgem’s requirements.