Integrity, respect and fair treatment always.

Trucommitment

Here at Truenergy we treat each and every customer with integrity. Please find the full version of our conduct standards document available to view by pressing the button below.

Truenergy Conduct Standards

Know your rights

You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.

1.

For England & Wales

For England or Wales visit citizensadvice.org.uk/energy or call Citizens Advice consumer service at 0808 223 1133.

2.

For Scotland

If you live in Scotland, visit energyadvice.scot or contact Advice Direct Scotland at
0808 196 8660.

3.

Trusted Guidance

Citizens Advice and Advice Direct Scotland are your official sources for free, reliable, and independent energy advice.

Empowering you through transparency & support

At TruEnergy, we believe that informed customers are empowered customers. Alongside our commitment to treating every individual with integrity and fairness, we ensure that you understand your rights and the standards you can expect from us.

Our comprehensive support and clear communication are designed to give you peace of mind and confidence in your energy provider. From addressing concerns to upholding your rights, we are here to support you every step of the way.